KZA_LCS Tracking Coordinator

Your tasks

• Coordinating of all enquiries regarding order tracking of spare parts, change parts, retrofits and KIC business units.
• Following up on open orders with Customers and Krones stakeholders, to ascertain status of potential orders
• Support the LCS PMs with regards to order delivery schedules for planning of overhauls and scheduling of installation dates. All actions from Krones LCS are to be closed out timeously and effectively.
• Keep Customers and Krones stakeholders updated and informed on the latest status of order delivery timelines.
• Processing of all necessary documents accurately and timeously, as needed.
• Follow up on Purchasing and Warehouse departments to ensure delivery timeframes are met.
• Effectively using the escalation procedure to proactively prevent order delays and customer escalations.
• Weekly feedback task closure updates on parts tracking
• Responsibility for the tracking of SL1 shipment to ensure on-time deliveries to Customer site, in collaboration with Warehouse
• Daily updating of the Customer open order and shutdown tracker, with clear communication to Supply Chain and LCS PM’s.
• Collaboration, support and Key Account specific requirements to be followed
• Monday Service board ticket system

Your profile

Qualification, Experience

• Tertiary qualification, preferably in administration and/ data analytics Qualification/Certification
• 3 + years’ work experience in data analysing
• MS Office knowledge – Expert in excel

Advantageous

Key Skills:

• Highly organised and systematic
• Detail orientated and able to handle large amounts of information
• Strong communication skills and able to engage with customers