KZA_Service Manager - Development
Division
Engineering
Company
Krones Southern Africa (Pty) Ltd
Location
Randburg, South Afrika
Join as
Professionals
Worktime
Full-time
Your tasks
- Development of training and development plans for service technicians and trainers with clear budget requirements and timelines
- Business strategy for Academy with Capex requirements and return on investments
- Preparation of technicians/trainers together with Dispatcher before they attend an intervention.
- Review of intervention reports and timesheets submitted by the technician attending the intervention, provide feedback of improvement areas to the technicians
- Develop and continuously improve the Onboarding procedure for new joiners, this includes PPE, IT equipment, tools, clothing etc.
- Issue, audit and record all tools required by the technicians
- Assist the Safety Office in selecting and issuing appropriate PPE and clothing for Service Technicians
- Facilitate along with HR the Exit process of a Service Technician, to ensure a smooth exit. This should include but is not limited to; transducer and tool return, outstanding S&T’s, service reports, timesheets and reason for exit.
- Personal Time Off (leave) management
- Attend to Standby Support as per the Standby Procedure.
- Performance and functional management for their allocated Service Technicians/Trainers, including relevant feedback to Krones Stakeholders.
- Active involvement in the hiring of all new staff within their team.
- Collaborative engagement with Dispatchers and PM’s regarding the allocation and utilization of KSA technicians, which will allow for broader skills development.
- Proactive participation in personal development along with direct line manager
Your profile
Experience & Qualification Requirements:
- National or Technical Diploma in Mechanical or Electrical with a Trade Certificate
- Team management experience for a minimum of 5 years with a team of 10 or more people
- Technical knowledge of machinery within the packaging or beverage industry
- SAP experience
- MS Office
- Strong communication and relationship management skills
Advantageous
- 12 years technical experience in the Packaging or Beverage industry
- Working knowledge of the Krones portfolio
- Proven track record of personnel development, and exposure to Apprenticeship Programs
- Interpersonal and negotiation skills
- Customer orientated and able to drive and adapt to change
- Sense of urgency and analytical problem-solving skills (root cause analysis)
- Basic Project Management experience
Your application
Interested? Apply online now!
Closing date for the role is the 18 October 2024. Please make sure that all applications are sent before or on the closing date. Krones is an equal opportunities employer and will give preference to previously disadvantaged candidates.
* To facilitate readibility, we have decided against the simultaneous inclusion of gender-specific linguistic forms. Our invitation to tender is directed at all interested parties.